Who do I pass comments and complaints on audio description to?

If you have a comment or complaint about the audio description through your TV please contact the broadcaster direct:

BBC

• 03700 100 222 
• complete their online form

ITV

• 0344 881 4150
• [email protected]

Channel 4

• 0345 076 0191 
• complete their online form

Five 

• 020 3580 3600
• [email protected] 

Sky channels 

• 0800 151 2747
• accessiblecustomerservice@skyuk

BT TV 

• 0800 800 150 
• complete their online form

TalkTalk TV 

• 0345 172 0088
• [email protected] 
• contact Live chat 

TV License - TV Licensing Blind Concession Team

• 0844 800 5875
• visit the TV Licensing website.

If you have logged your complaint with the relevant broadcaster and you are dissatisfied with their final decision, you can escalate the complaint by contacting Ofcom. Please also note that Ofcom can only take action if the broadcaster is in breach of its Code on television access services. Please see How do I escalate a complaint on audio description with Ofcom?

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