Do you have any advice about travelling on the London Underground?

{"nodes":{"3071819786":{"ID":"TFL_0","answer":"","entry_object_ref":"http:\/\/api.transversal.com\/mfapi\/objectref\/EntryStore\/Entry\/http:\/\/www.metafaq.com\/mfapi\/Metafaq\/Clients\/rnib\/Modules\/daily-living\/Topics\/transport-travel:3071819786:2","entry_ref":"3071819786","entry_ref_encrypted":"NECI99K5G2JR29DA8I767SMV1A","entry_uid":"btomx5jrrvntmyunjc5onvglus","label":"","question":"London Underground","choices":{"1":{"ID":"TFL_5","entry_object_ref":"http:\/\/api.transversal.com\/mfapi\/objectref\/EntryStore\/Entry\/http:\/\/www.metafaq.com\/mfapi\/Metafaq\/Clients\/rnib\/Modules\/daily-living\/Topics\/transport-travel:3071819791:2","entry_ref":"3071819791","entry_ref_encrypted":"V2NTTT0HH0BJGO0O5PCIJROT54","entry_uid":"btomx7zavwpbl2g342nvgp3yow","head_ref":"3071819787","label":"","link_text":"Accessibility on the underground","order":"1","tail_ref":"3071819786"},"2":{"ID":"TFL_6","entry_object_ref":"http:\/\/api.transversal.com\/mfapi\/objectref\/EntryStore\/Entry\/http:\/\/www.metafaq.com\/mfapi\/Metafaq\/Clients\/rnib\/Modules\/daily-living\/Topics\/transport-travel:3071819792:2","entry_ref":"3071819792","entry_ref_encrypted":"VE48SOGE8KF6LJ5MV25I4EM2MM","entry_uid":"btomxak2jxn6m4u5sqwe2jrmlw","head_ref":"3071819788","label":"","link_text":"Journey planners and maps","order":"2","tail_ref":"3071819786"},"3":{"ID":"TFL_7","entry_object_ref":"http:\/\/api.transversal.com\/mfapi\/objectref\/EntryStore\/Entry\/http:\/\/www.metafaq.com\/mfapi\/Metafaq\/Clients\/rnib\/Modules\/daily-living\/Topics\/transport-travel:3071819793:2","entry_ref":"3071819793","entry_ref_encrypted":"RMKVJ0NE40LLJRUGIMVC926QEE","entry_uid":"btomxazpjqx2cn2eglxgrvsdyg","head_ref":"3071819789","label":"","link_text":"Buying tickets","order":"3","tail_ref":"3071819786"},"4":{"ID":"TFL_8","entry_object_ref":"http:\/\/api.transversal.com\/mfapi\/objectref\/EntryStore\/Entry\/http:\/\/www.metafaq.com\/mfapi\/Metafaq\/Clients\/rnib\/Modules\/daily-living\/Topics\/transport-travel:3071819794:2","entry_ref":"3071819794","entry_ref_encrypted":"RSLI4GHE28B6KOK4QKTJ4KGINI","entry_uid":"btomxbm4azteakvjavggd6w4l2","head_ref":"3071819790","label":"","link_text":"Getting assistance - TUAG service","order":"4","tail_ref":"3071819786"}}},"3071819790":{"ID":"TFL_4","answer":"Transport for London offer a Turn-up-and-go service on the London Underground and London Overground which anyone can use, there is no need to pre-book, you just turn up at the station and ask staff for assistance.<\/p>\nTfL say the service means that their staff will:<\/p>\n<ul type=\"disc\">\n<li>Let you know if there are unplanned disruptions and suggest alternative step free access routes<\/li>\n<li>Accompany you from the ticket hall to the platform and help you board the train<\/li>\n<li>Help you get off the train at any interchange stations and board the next train<\/li>\n<li>Help you get off the train when you arrive at your final destination, and accompany you back to the ticket hall<\/li>\n<li>Arrange a boarding ramp, if required (and available)<\/li>\n<\/ul>\nFurther information on TUAG can be found on the <a href=\"https:\/\/tfl.gov.uk\/transport-accessibility\/help-from-staff#on-this-page-1\">Transport for London<\/a> website.<\/p>\nYou don't have to use TUAG, you should also be able to find the following support at underground stations:<\/p>\n<ul>\n<li>You can ask to be escorted to your train, and arrangements for someone to meet you at your destination will be made if required. This assistance does not need to be booked in advance.<\/li>\n<li>There are Help points on most platforms that you can use if you need assistance or passenger information.<\/li>\n<\/ul>","endNodeData":"","endNodeType":"","entry_object_ref":"http:\/\/api.transversal.com\/mfapi\/objectref\/EntryStore\/Entry\/http:\/\/www.metafaq.com\/mfapi\/Metafaq\/Clients\/rnib\/Modules\/daily-living\/Topics\/transport-travel:3071819790:2","entry_ref":"3071819790","entry_ref_encrypted":"UGOPBHUR8C45NAALETQC1N9H56","entry_uid":"btomx7iic2uvnwv4evzixvv3ko","label":"","question":"Getting assistance - TUAG service","choices":[]},"3071819789":{"ID":"TFL_3","answer":"<ul>\n<li>You can ask a staff member if you need help buying tickets<\/li>\n<li>You can buy physical tickets for the underground, but using an Oyster or contactless bank card or mobile phone payment apps like Apple or google pay is cheaper. You simply tap your card or device against the touch point that can be found at the payment barrier of each journey.<\/li>\n<li>You can buy and top up Oyster cards at station ticket booths or Travel Information Centres. Once you have loaded credit to your card, you can use it to for pay as you go journeys and add on travelcards for the train or bus. If you use your bank card or mobile phone payment, you cannot add travel cards or bus passes, you can only pay as you go.<\/li>\n<\/ul>","endNodeData":"","endNodeType":"","entry_object_ref":"http:\/\/api.transversal.com\/mfapi\/objectref\/EntryStore\/Entry\/http:\/\/www.metafaq.com\/mfapi\/Metafaq\/Clients\/rnib\/Modules\/daily-living\/Topics\/transport-travel:3071819789:2","entry_ref":"3071819789","entry_ref_encrypted":"QB0GSJ1L4FQHPM91B8L26EFU48","entry_uid":"btomx6yl42rgrnxboblvoctv42","label":"","question":"Buying tickets","choices":[]},"3071819787":{"ID":"TFL_1","answer":"<ul>\n<li>Not all Tube stations are fully accessible, so check before you travel to ensure your route suits your needs.<\/li>\n<li>All trains have audio announcements which state the train destination, the next station and any interchanges available. Audible announcements are also made at some stations so that you know which train is about to arrive at the platform.<\/li>\n<li>All stations have wider ticket gates which is useful if you are travelling with a guide dog. Guide dogs are allowed to use escalators provided they have been specifically trained by a recognised organisation. If your guide dog cannot use escalators, staff will help you avoid them or stop them to allow you and your dog to walk up (stopping escalators immediately at busy times may not be possible, so you may have a short wait).<\/li>\n<li>Be aware that there may be a gap between the platform and the train at some stations and a step up or down onto the train. There could also be platform humps that raise sections of the platform to the same level as the train. Stations with no step and gap between the platform and the train are indicated on Tube maps by a white wheelchair on a blue badge; those with a step and\/or gap are indicated by a blue wheelchair on a white badge. You can contact Transport for All on 020 7737 2339 for detailed information about the size of the gaps between the platform and the train or the number of steps at a station.<\/li>\n<li>Most suburban underground, overground and rail stations have a car park with accessible spaces, free for use by Blue Badge holders.<\/li>\n<\/ul>","endNodeData":"","endNodeType":"","entry_object_ref":"http:\/\/api.transversal.com\/mfapi\/objectref\/EntryStore\/Entry\/http:\/\/www.metafaq.com\/mfapi\/Metafaq\/Clients\/rnib\/Modules\/daily-living\/Topics\/transport-travel:3071819787:2","entry_ref":"3071819787","entry_ref_encrypted":"LA0UQPSH8A659BUKEIBF69BALA","entry_uid":"btomx62iqefj4om2j6gxzfbmww","label":"","question":"Accessibility on the underground","choices":[]},"3071819788":{"ID":"TFL_2","answer":"The <a href=\"http:\/\/www.tfl.gov.uk\/\" target=\"_blank\" rel=\"noopener\">Transport for London (TFL)<\/a> journey planner has been designed to work well with screen reader software such as JAWS. You can also find live bus and train departure times on the TFL website.<\/p>\nTFL produces a range of free maps in large print and braille, including 'avoiding stairs' and 'step free' maps. Their map of the Underground is also available in audio, black and white and as an online app that allows you to view a map of the tube in six alternative versions for those with colour vision deficiency. <\/p>\nPlease note that braille maps are only available on specific request by contacting the TFL customer services: <a href=\"mailto:customerservice@tfl.gov.uk\" target=\"_blank\" rel=\"noopener\">customerservice@tfl.gov.uk<\/a>.<\/p>\nTFL run a free Travel Mentoring Service, which offers advice on planning an accessible journey route in London and provides a mentor free of charge to do the route with you on your first few journeys, email <a href=\"mailto:travelmentor@tfl.gov.uk\" target=\"_blank\" rel=\"noopener\">travelmentor@tfl.gov.uk<\/a> for more information.<\/p>\nTfL\u2019s <a href=\"https:\/\/tfl.gov.uk\/transport-accessibility\/plan-an-accessible-journey?intcmp=5331\">Plan an accessible journey<\/a>, <a href=\"https:\/\/tfl.gov.uk\/transport-accessibility\/people-with-sight-or-hearing-loss\">People with sight or hearing loss<\/a> and <a href=\"https:\/\/tfl.gov.uk\/forms\/12387.aspx\">Accessibility guides<\/a> webpages are all useful resources when planning your journey.<\/p>","endNodeData":"","endNodeType":"","entry_object_ref":"http:\/\/api.transversal.com\/mfapi\/objectref\/EntryStore\/Entry\/http:\/\/www.metafaq.com\/mfapi\/Metafaq\/Clients\/rnib\/Modules\/daily-living\/Topics\/transport-travel:3071819788:2","entry_ref":"3071819788","entry_ref_encrypted":"KQ5BOV5EMPLQFG31MBR2R39U8Q","entry_uid":"btomx6jz3wbb43hgzbh2kf6gt2","label":"","question":"Journey planners and maps","choices":[]}},"start":"3071819786"}

Do you have any advice about travelling on the London Underground?

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