What accessibility options might my bank be able to offer me?
You can explore the many different accessibility options that your bank may be able to offer you. Some options could include:
- Different cards for different things - which you can mark differently, so you can distinguish them from each other
- Bank statements, cheque books, documents, and other communications in alternative formats
- Accessible banking apps
- Signature stamps
- A large print and talking online banking keypads
- Telephone or video appointments instead of in-branch appointments or vice versa
- A named person, approved by both you and your bank, to support you in managing your accounts (often referred to as a third-party mandate).
Legally, your bank must make reasonable adjustments for you under the Equality Act (2010) or DDA. You can find out more about the act and challenging discrimination on RNIB's Equality Act 2010 and Disability Discrimination Act webpages.
