How can I get a better deal on my landline / broadband?

The MoneyHelper website offers the following tips:

  • Switch supplier. Sticking with the same broadband and home phone provider can be expensive.
  • Match your deal to your needs. If you're not sure how much you use, ask your supplier.
  • Pay by direct debit. It's usually the cheapest way to pay and it means you won't forget.
  • Avoid peak calling times. Check when your supplier charges most for calls and do your best to avoid these times.
  • Use more than one comparison website to compare tariffs, such as:

Social Tariffs

If you are claiming certain benefits, you may be able to get a monthly broadband deal at a reduced price. Some providers offer bespoke deals, known as 'social tariffs', at much lower prices. BT Home Essentials (detailed below) is an example of this.

Social tariffs are discounted broadband packages available for people who are in receipt of certain benefits such as Universal Credit, Pension Credit, Jobseeker’s Allowance or Income Support. They’re still usually the same speed and quality as other home broadband deals, the only difference is the price.

Find out more:

  • Uswitch, the comparison and switching service, has information about how to get a social tariff on universal credit.
  • Ofcom, the communications regulator, has an up-to-date list of providers who offer social tariffs and eligibility criteria.

BT Home Essentials

BT Essentials is a low-cost service for people on low incomes who may otherwise find it difficult to afford a home phone line.

To get BT Home Essentials applicants must be in receipt of one of the following benefits:

  • Income Support
  • Jobseeker's Allowance
  • Pensions Credit (Guaranteed Credit)
  • Employment and Support Allowance
  • Universal Credit

Call BT Home Essentials direct on 0800 800 150 to request an application form.

Virgin Essential broadband

Virgin Essential broadband packages help anyone on a low income get online for a low monthly price with M15 or M50 Fibre Broadband. And for those on a M50 package, you can add a flexible TV option, Flex, on a rolling 30-day contract for a one-off setup fee of £20.

To apply for Virgin Essential Broadband you need to be in receipt of one of the follwoing benefits

  • Universal Credit
  • Pension Credit
  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-based Employment Support Allowance

For more infomation visit Virgin's Essential broadband webpage

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